Refund & Cancellation

Order requests sent through this site are reservations with the kitchen, not payments. We confirm the total by phone or email and you pay in the shop at pickup, cash or card.

Call (860) 718-6459 any time before we start cooking and the order is cancelled free of charge. Because plates are grilled to order, that window is short on a busy evening — usually 20 to 30 minutes for a single plate, and immediately once your ticket reaches the grill.

If the food is already made, we'll ask you to pick it up. Nobody is charged for a plate they don't want, but we don't throw away cooked food either.

Swapping a dish, adding a side or moving a pickup time is fine whenever the kitchen can still absorb it. Call rather than re-sending a second request — two tickets for the same name is the one thing that genuinely slows us down.

Trays are prepared to the headcount you gave us. Please give 24 hours' notice to cancel or reduce a tray of 25 or more, because the birds, oxtail and goat are marinating from the day before.

Inside that window we can't refund the food we've already bought and cooked, but we'll always try to reschedule you rather than cancel you outright.

Missing item, wrong dish, undercooked, or simply not right when it should have been — tell us at pickup or call the same day with your order reference and we'll remake it, replace it or refund it. We'd rather fix it than lose you.

Refunds on a card payment are returned to the same card, typically within 5 to 10 business days depending on the bank.

Changing your mind about a dish you've already tasted, or a plate you forgot in a car, isn't something we can refund — but say the word next time and we'll make it right with a replacement.